About GRTS

About Golden Ratio Tech Solutions (GRTS)

GET HELP TODAY!

A New Place to Make Your
  • Computer Repair
  • Laptop Repair
  • PC Repair
  • Mac Repair
  • Tablet Repair
  • SmartPhone Repair
  • SmartPhone Cleaning
  • Virus Removal
  • Data Recovery
  • Data Backup
  • IT Support
  • Remote Support
  • Onsite Support
GOLDEN!

With over a decade doing business in the Ottawa Valley, Golden Ratio Tech Solutions, and its owner, Jody Grenier have seen it all. From nasty computer viruses to data backup, data recovery, hardware failure and beyond… If your laptop, computer, printer, tablet or smartphone in your home or office has a problem, we can solve it! We offer comprehensive laptop & computer repair solutions, same day mobile on-site visits for the Ottawa, Kanata, Nepean, Orleans, Barrhaven, Riverside South, Manotick, Stittsville, as well as the Aylmer, Hull and Gatineau areas, immediate secure remote assistance, and a convenient shop location right in the middle, to cover all your laptop & computer repair needs. Just give us a call and we will get you started on the path to your Golden resolution!

Golden Ratio Tech Solutions specializes in all forms of Virus Removal, Data Recovery / Backup, as well as Printer, Laptop, iMac, MacBook and PC / Computer repair. We maintain a 5-star RATING on review sites. Outstanding customer care and superior technical skills are our passion. Don’t trust your files (data), photos, printers, phones, tablets, laptops, computers, network and even your identity or business IT security to just anyone. We are leaders in the laptop & computer repair industry and we promise to always hold ourselves to the highest professional standards. At Golden Ratio Tech Solutions, we pride ourselves in providing the BEST possible laptop & computer repair shop services to our clients. Our laptop & computer repair professionals possess the ability to listen to your needs and provide solutions that will meet and even exceed your expectations. We work on PC’s, iMac’s, MacBooks, Printers, Networks, Servers, Tablets, and even Smart / Cell Phones.


Support

As a customer of Golden Ratio Tech Solutions, you will receive our very best support.  We strive for excellence every day and have no quotas to meet so we can take the time we need to make sure your service is performed to your satisfaction.

Solutions

We are always on the lookout for problems before they wreck havoc with your lives and productivity.  Our solutions include preventative maintenance to help avoid problems in the first place and we leave nothing to chance.

Training

All of our technicians are highly trained and experienced to deal with all types of problems.  If a solution cannot be found right away, our technicians will help each other to solve the problem.

Transparency

We are transparent in everything that we do.  We will provide you with a FREE Estimate before we perform any work.  The work will only ever be performed upon your approval and will all be documented for future reference.

Guarantee

We make sure the job is done right, the first time, so you don’t have to come back for the same issue twice. If however there is a problem, our 90-Day Golden Guarantee is the best in the computer repair industry. We have chosen this as the cornerstone of our business because we believe in having the best customer service.

Plans

Laptops, computers, printers, tablets, smartphones, PC’s & Mac’s can all fail at some point.  Usually, this happens when you least expect it when you are in a time crunch or when you thought you had a proper backup but didn’t.  We are here to help with that… Our Remote Support, IT SMB Support & Onsite Support Membership Plans help you to ensure that you won’t be faced with a disaster because we will have helped you plan for these eventualities in advance.

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Languages Spoken

Who We Are

We are an Ottawa Computer Repair Shop that provides a comprehensive set of laptop and computer repair shop services both for home and small to medium business customers. Our skilled technicians repair all manner of PC, iMac, MacBook, Desktop, Laptop, Tablet, Smart / Cell Phones, Printers and other Computers. Golden Ratio Tech Solutions also designs, builds, and supports Small Business IT solutions at the SMB level through both project work and monthly service contracts. Golden Ratio Tech Solutions also provides secure remote support services that facilitate the immediate repair of any customer’s laptop or computer with online access.

Golden Ratio Tech Solutions has two operating divisions, which are the Consumer Division for individual residential customers, and the Small Business IT Division for SMB level work. Golden Ratio Tech Solutions performs onsite / mobile laptop and computer repair services and has a central shop location that provides laptop & computer repair in Nepean, Ontario. We also provide laptop and computer repair across all of Ottawa, Ontario and beyond. Most recently, we have added a service to protect the health of our clients, UV-C Light 100% Germ Killing for Smart / Cell Phones and Tablets.

Our shop location serves not only as a destination to drop off your laptop or computer for repair, but a place where you can find information on new and used computers and also as a place to get data recovery services for laptop & computer repair, cell phone and laptop screen repair, tablet screen repair and printer repair. Our shop is also the hub that support field operations throughout the Ottawa / Gatineau Area and its many surrounding communities. Golden Ratio Tech Solutions’ technicians will go to any of these areas equipped with all the parts and tools they need to quickly solve your problems.

Google.ca Reviews
18+
Yelp.ca Reviews
11+
YellowPages.ca Reviews
5+
411.ca Reviews
4+
Facebook Reviews
18+
LinkedIn Reviews
19+

#Dad, #Husband, #ParallelEntrepreneur, #ProblemSolver, #TechLover, #Sci-FiLover, #Philanthropist | Founder of Golden Ratio Tech Solutions

My name is Jody Grenier and I consider myself a master problem solver. I utilize my skills as a laptop and computer repair technician and I founded Golden Ratio Tech Solutions to help change the way laptop & computer repair is done in the Ottawa Valley and beyond.

Focusing on customer service and giving my clients the best experience possible when problems arise with their laptops, computers, printers, phones, tablets, PC's, iMac's...

What started as an idea envisioned in 2001 by Jody Grenier has turned into a leader for Laptop and Computer Repair Shop Services, IT and Tech Support in the Ottawa Valley. Jody Grenier became an entrepreneur while attending Carleton University in Ottawa, Ontario, Canada; Jody was an Aerospace Engineering major at the time, but his passions were deeply rooted in technology and fueled his desire to do something different with his career. A few years after he graduated, Jody was working as a phone support technician for a large computer manufacturer where he gained extensive knowledge and experience in computer technology. Although Jody was a top performer in the call centre and had a winning track record with the computer manufacturers clients, he couldn’t stand the lack of effort put into troubleshooting customer laptop and computer repair problems which resulted in negative customer service. This lack of customer service in the corporate computer world made the decision for him. He took on the task of starting up a comprehensive technology service and computer repair business on his own to change that failure in the computer repair industry. Golden Ratio Tech Solutions, with Jody Grenier at the helm, has been moving forward into the future with dedication, hard work, and most importantly – building relationships and trust with its customers and among its team members – Golden Ratio Tech Solutions has become a force to be reckoned with in the Ottawa Valley for laptop & computer repair.

Golden Ratio Tech Solutions recognizes that strong positive relationships are the key to running a successful business. In the spirit of forging these relationships, Golden Ratio Tech Solutions strives to be a laptop and computer repair shop that its customers love and will return to time and time again for all their laptop & computer repair needs. Golden Ratio Tech Solutions creates “Customers for Life” by consistently delivering the best IT / tech support and providing a personalized, one-on-one experience, for all of their customers.

Customer relationships are not the only ones important at Golden Ratio Tech Solutions. Golden Ratio Tech Solutions also fosters strong EMPLOYEE relationships by creating a positive, supportive work environment. Golden Ratio Tech Solutions employees are not simply “employees” but are an integral part of the business.  They all work as a team and a family and as such, they support each other and share a passion for both improving technology and customer service. Golden Ratio Tech Solutions wants all of its team members to grow as the company grows so they are offered ongoing training and seminars to improve their skills. Golden Ratio Tech Solutions offers an “open-door” style of management where all employees can feel comfortable voicing both suggestions and concerns, with the full confidence that their opinions matter. Golden Ratio Tech Solutions is a rapidly growing Ottawa laptop and computer repair business. As its mission statement asserts, Golden Ratio Tech Solutions will maintain its core values no matter how big it becomes and keep laptop and computer repair as simple and affordable as possible for everyone!

As embodied in its mission statement, the primary goal of Golden Ratio Tech Solutions is to provide the BEST possible laptop and computer repair services by certified professionals whose sole mission is to not just satisfy, but DELIGHT customers and EXCEED their laptop & computer repair expectations in the Ottawa, Kanata, Nepean, Orleans, Barrhaven, Riverside South, Manotick, Stittsville, as well as the Aylmer, Hull and Gatineau areas. Beyond providing top-notch service to our customers, Golden Ratio Tech Solutions strives for excellence from top to bottom as a unique laptop and computer repair shop in the Ottawa Valley. This includes constantly striving for efficient business operations, hiring the best and brightest technicians, and striving to improve as a company every day at all levels.