Laptop and Computer Repair Privacy Policy

Golden Ratio Tech Solutions’ Privacy Policy

OUR PRIVACY COMMITMENT TO OUR CUSTOMERS

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and provincial privacy laws and our own internal standards and best practices. Golden Ratio Tech Solutions follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:

  • NOTICE: When we ask for your personal information, we will tell you why we need it and what we will do with it.
  • CHOICE: When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
  • SECURITY: We will use reasonable security measures to protect the personal information we receive from you.
  • SHARING: When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

 

Golden Ratio Tech Solutions PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for Golden Ratio Tech Solutions office and all other locations, occasions or events where your personal information is collected by, or on behalf of, Golden Ratio Tech Solutions. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to websites that are accessible through all of our websites. Our website contains links to other sites operated by third parties. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

 

INFORMATION COLLECTED BY Golden Ratio Tech Solutions

As part of your interaction with Golden Ratio Tech Solutions, we may collect personal information such as:

  • Contact information, including name, mailing address, phone number and e-mail address
  • Purchase information, including credit card number, billing and/or shipping information

We may also collect demographic information, including age, personal interests and product preferences.

While taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:

  • Schedule an appointment for In-Home services
  • Bring in your product for service
  • Purchase our products and services
  • Perform remote connection services
  • Contact us with a question or concern
  • Participate in any other activities with Golden Ratio Tech Solutions

 

USES OF YOUR PERSONAL INFORMATION

We use the personal information you provide for purposes including, but not limited to:

  • Fulfilling your requests for products, services or information
  • Delivering or installing products
  • Providing customer services
  • Administering promotions or surveys
  • Offering new products and services
  • Improving the effectiveness of our websites, our marketing endeavors and our services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed, or as described elsewhere within this Policy.

 

SHARING OF PERSONAL INFORMATION

Golden Ratio Tech Solutions does not sell, rent or trade your personal information to third parties.

Golden Ratio Tech Solutions may share customer information within the business such as our employees, third party service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information within the business to perform services on our behalf such as:

  • Fulfilling customer requests
  • Sending Golden Ratio Tech Solutions marketing communications
  • Scheduling and performing In-Home / Onsite services
  • Conducting research, analysis or administering surveys
  • Sending regular mail and e-mail on behalf of Golden Ratio Tech Solutions
  • Processing credit card, debit card, PayPal and all other forms of payment

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Any personally identifiable information you submit on our websites can be read, collected, or used by other users of these websites, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

 

CHOICES REGARDING YOUR PERSONAL INFORMATION

Golden Ratio Tech Solutions communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services. Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:

  • Follow the directions on an e-mail or direct mail marketing communication you receive from us.
  • Call Customer Service with your request and current contact information at: 613-715-2046.
  • Send an e-mail with your request and current contact information to:[email protected]
  • Send a letter with your request and current contact information to:Golden Ratio Tech Solutions
    Attn: Customer Care/Privacy
    21 Glenmanor Dr.
    Ottawa, ON.
    K2G 3E8

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

Golden Ratio Tech Solutions will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

  • 10 business days for e-mails
  • 30 business days for direct mail and phone

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.

 

UPDATING YOUR PERSONAL INFORMATION

Golden Ratio Tech Solutions wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:

  • Call Customer Service at: 613-715-2046
  • Send a request to: [email protected]
  • Send a request to:Golden Ratio Tech Solutions
    Attn: Customer Care/Privacy
    21 Glenmanor Dr.
    Ottawa, ON.
    K2G 3E8

If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.

 

SECURITY OF YOUR PERSONAL INFORMATION

Whether you are receiving services, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Golden Ratio Tech Solutions cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Please Note: While Golden Ratio Tech Solutions is able to protect personal information that is provided during the course of business, Golden Ratio Tech Solutions cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.

 

REMOTE ACCESS

Golden Ratio Tech Solutions offers remote access service to assist in diagnosing and resolving system issues. This process allows a Golden Ratio Tech Solutions Technician to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a Golden Ratio Tech Solutions Technician to log into your computer which may contain personal information. A Golden Ratio Tech Solutions Technician will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

SAFE SHOPPING POLICY ON http://GoldenRatioTechSolutions.ca

Our website uses PayPal and Stripe as its main payment engines and as such any transactions made through the Golden Ratio Tech Solutions websites will be secured and guaranteed through PayPal.com and Stripe.com. You can read all about their security, guarantee and privacy policy as well as report any problems with their service on their respective websites.

We use a variety of information security measures to protect your online transactions with us. The Golden Ratio Tech Solutions website links to a secure PayPal.com or Stripe.com shopping cart which uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via their website such as payment information including your name, address and credit card number. Information you provide to us via our office or during an In-Home service call is handled in the same secure manner through our website.

You have the ability to purchase our services through our website without creating a PayPal account unless you have to use a Debit Card; however, you will need to reenter your personal information each time you use our website to purchase our services. If you choose to use this method of payment, any and all problems with their service or the payments should be reported to PayPal directly.

You also have the ability to purchase our services using Interac Email Money Transfers through your bank accounts online service. If you choose to use this method of payment, your transaction is secured and guaranteed through your bank and any and all problems with their service or the payments you make should be reported directly to your bank.

 

COLLECTION OF CHILDREN’S PERSONAL INFORMATION

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online, in-home or in the office from children under the age of 13.

 

CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION

Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will
respond within five business days. You may contact us in the following ways:

  • Call Customer Service at: 613-715-2046
  • Send a communication to: [email protected]
  • Send a letter to:Golden Ratio Tech Solutions
    Attn: Customer Care/Privacy
    21 Glenmanor Dr.
    Ottawa, ON.
    K2G 3E8

 

PRIVACY POLICY CHANGES

As We, Golden Ratio Tech Solutions, continue to improve and expand the laptop and computer repair shop services that we provide, this policy is subject to change. We will post significant changes to this Policy here and/or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

 

Last Modified: April 2016